Boomerangs.com
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Frequently Asked Questions

Frequently Asked Questions
 
 
1. Is your website secure?
The Order Form pages throughout our site are served through a secure https connection using 128-bit SSL v2/v3 encryption. We encrypt credit card information when a shopper enters the credit card number in the web browser, and when it is sent to our server.

2. How much does it cost to ship my boomerangs?
All orders under 2lbs that are shipped inside the Continental U.S. cost $4.95. Shipments under 2lbs to Alaska and Hawaii are $8.95. If you choose an expedited delivery method such as UPS 2nd Day Air, your shipping costs will be calculated by the UPS server at the time of checkout and are determined by the weight of your package and the destination.

3. How can I get in touch with you guys? And where are you?


Our company name and shipping address are ...
Boomerangs.com
Suite E
4095 Oceanside Blvd.
Oceanside, CA 92056

Call us, toll free at ...
(888) 734-1166 - Mon-Fri (9am - 6pm) PST and Sat. (12pm - 5pm) PST

Internationally: (760) 722-8236 - Mon-Fri (9am - 6pm) PST and Sat. (12pm - 5pm) PST
Send an email to ...
sales@boomerangs.com

3. Do you ship internationally?
Yes, but we currently ship only to the USA and Canada. International shipments are sent via USPS International Mail and can take up to 14 days in transit. For shipments to Europe and Australia please refer to http://www.coloradoboomerangs.com.

4. If I buy now, how long will I have to wait to get my boomerangs?
Most orders are processed and shipped within 48 business hours. Orders placed over the weekend typically ship out the following Monday or Tuesday. Transit time depends on the shipping method and the destination of the package. All of our orders are shipped from our warehouse in Oceanside, CA.


5. What forms of payment do you accept?
We accept American Express, Discover, MasterCard, and Visa, as well as checks and money orders. If you wish to pay by Check or Money Order please select that option on the checkout page and complete the process as you normally would with a credit card. Print the order confirmation page and mail it in with your Check/Money Order. Your order will be processed and shipped within 48 hours after your payment is received.

6. I have a defective boomerang. How can I return it or get an exchange?
To see our return policy click here!

7. I love boomerangs, so how can I get my kids involved?
It is very important to have a parent or guardian available to supervise your child, especially while he or she learns to throw. There needs to be enough space availble to throw in, for example at least the size of a football field for intermediate level boomerangs or above (space which is clear of cars and other people, roads, animals...etc). Boomerangs should never be thrown at someone and attention needs to be paid when throwing because they do come back! Protective eyewear should be worn and never try to catch a boomerang at eye level. See our Safety Section for more information.

8. Will my boomerang come back to me?
All of our boomerangs have been tested extensively to ensure that they will return and fly properly when thrown correctly. This does not mean that your boomerang will come back to you the first time you throw it. Like any sport, throwing a boomerang properly requires practice. Different boomerangs and different conditions require adjustments in how the boomerang is thrown. We have many models in our Kids and Intermediate sections that require less experience and will return easier.

9. What if I can't get it to come back to me? Do you have any tips?
Check out our How to Throw Boomerangs. There are many different factors that can affect the flight of your boomerang. Some things to check are your grip, your position to the wind, the release angle, the amount of layover (how vertical you hold the boomerang, and how much power you are putting behind your throw. All of our boomerangs come with throwing tips from the manufacturer, usually located on the back of the package, check these out as well as they are written specifically for your brand of boomerang.
10. We reserve the right to not sell to anyone

   


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Boomerangs are a sports article, not a toy. See our Boomerang safety information before throwing a sport boomerang. Pay attention while they are in the air because you are the target!
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